REFUND & CANCELLATION POLICY

Effective Date: August 28, 2026

Business: Labrador West Self Storage Address: 206 Sculley Drive, Wabush, NL Owner: Darrell Costello Phone: (709) 638-5482

1. General Policy

Storage rentals are provided on the terms set out in the customer’s rental agreement. Customers are responsible for rent and other applicable charges until the rental agreement is properly cancelled or terminated in accordance with the rental agreement and applicable law.

2. Cancelling a Rental

Customers wishing to end their storage rental should contact Labrador West Self Storage directly at: (709) 638-5482

Customers must remove all belongings from the storage unit and return any keys, access devices, or other property belonging to Labrador West Self Storage as required.

The rental is not considered fully cancelled until the unit has been completely emptied and the cancellation requirements in the rental agreement have been satisfied.

3. Refunds

Payments for storage rent are generally non-refundable once a rental period has begun, except where:

  • A refund is required by applicable law;
  • Labrador West Self Storage agrees to provide a refund;
  • An overpayment has occurred;
  • A payment was made in error; or
  • A refund is otherwise provided for under the rental agreement.

Any approved refund will generally be returned using the original payment method where practical.

4. Move-Outs

Customers should provide any notice required under their rental agreement before moving out. Before leaving, customers must:

  1. Remove all personal property from the unit.
  2. Remove garbage and debris.
  3. Leave the unit in reasonably clean condition.
  4. Ensure the unit is properly secured as instructed.
  5. Return keys or other access devices where required.
  6. Notify Labrador West Self Storage that the unit has been vacated.

5. Partial-Month Refunds

Unless otherwise stated in the rental agreement or required by applicable law, Labrador West Self Storage does not provide refunds or credits for unused days remaining in a rental period after a customer moves out.

6. Deposits and Other Charges

Where a deposit is collected, any applicable refund will be handled according to the rental agreement and applicable law. Customers may be responsible for reasonable charges arising from damage to the storage unit or facility, lost keys or access devices, unpaid amounts, cleaning, or other obligations under the rental agreement.

7. Overdue Accounts and Default

If an account becomes overdue, Labrador West Self Storage may restrict access to the storage unit and exercise other rights available under the rental agreement and applicable law. If a customer defaults, any handling or disposition of stored property will be conducted in accordance with the rental agreement and applicable Newfoundland and Labrador law.

8. Refund Requests

Refund requests should be made directly to Labrador West Self Storage. Please provide:

  • Your full name
  • Storage unit number
  • Date of payment
  • Amount paid
  • Reason for the refund request

Refund requests can be made by contacting: Darrell Costello Labrador West Self Storage 206 Sculley Drive Wabush, NL Phone: (709) 638-5482

9. Policy Changes

Labrador West Self Storage may update this Refund & Cancellation Policy from time to time. The current version will be made available on our website.

10. Important Notice

This policy is intended to supplement, and not replace, the customer’s storage rental agreement. Where applicable, the terms of the signed rental agreement and mandatory requirements of Newfoundland and Labrador law will apply.